NORA NYC POLICIES:
RETURNS & EXCHANGES POLICY: We gladly accept returns and offer an exchange or store credit within 7 days of receiving your sunglasses for US orders only. If you used a discount code at checkout, your order is FINAL SALE and will not be eligible for an exchange or store credit. Please note that store credits/exchanges are not accepted for international orders. Your order may not be cancelled, altered or changed once checking out due to our fast turn around time of shipments going out. Please keep this in mind when checking out and carefully select your sunglasses when shopping at www.NoraNYC.com
All Store Credits & Exchanges must be within 7 days of the original shipment date (actually receiving the package). All items must be returned to us in their original, unworn condition. Store Credits/exchanges do not apply to sale items or ambassador purchases or items bought with a coupon code. If your order was placed with a coupon code we do not offer a refund, return, store credit or exchange policy.
Store Credits and exchanges must be sent within 7 days of arrival and must be in new condition, unworn with original tags still attached. Store credits will include the amount paid by the customer MINUS $15 for shipping fees incurred by NORA NYC. The buyer is responsible for all shipping fees when returning an item for an exchange or store credit. Store Credits & Exchanges will be processed within 2-10 business days upon NORA NYC receiving the package. We inspect all Returns & Exchanges and reserve the right to deny or refuse an exchange or store credit based on the returned condition. You will receive an e-mail confirmation once your Return or Exchange has been processed by NORA NYC.
Nora NYC does not offer a refund policy. All sales are considered final unless you would like to exchange your sunglasses and DID NOT use a coupon code or purchased a final sale pair of sunglasses. Please be aware of these terms upon checkout as there is absolutely no alterations to our refund policy due to the fast turn around time we package and ship your sunglasses.
When purchasing from www.NORANYC.com, you accept these terms and conditions.
SHIPPING POLICY: Our Shipping is easy for our customers. All sunglasses will ship via USPS 1st class Mail within 1-4 Business Days of checking out, however, customers may wait additional team if the product is backordered or high volume or sales incur. Your sunglasses will be sent out within 1-7 Business Days and once sent, an email is sent to you letting you know they are on their way. All orders are tracked internally and received by the customer within 5-15 business days if the shipping address is within the USA. If you are outside of the USA, your shipment may take 5-40 days per USPS policies. Countries with a longer shipping time include India, Pakistan, any islands worldwide and remote locations.
INTERNATIONAL Shipping is available on all store items. Due to the designs having to clear customs - we ask for all customers to please be patient during this time as once the design leaves our design showroom we cannot control the customs process. Your order may ship from various locations that our design houses are found (worldwide). However, keep in mind your shipping is FREE.
Thank you for your patience and we look forward to you enjoying your sunglasses.
Holiday Shipping: In the event there is a major Holiday within the month, packages may be delayed due to USPS as well as the volume of sales NORA NYC will incurr during the Holidays. In this event, shipping may take additional time + USPS may be delayed. Please select express shipping if this wait will be an issue. If your package is late, NORA NYC will NOT refund your order. Your order will be sent. USPS also encounters serious delays during the Holidays - we ask that you please be patient and make your order in time to receive your sunglasses (20+ days in advance)
INCORRECT ADDRESS: Incase, you may have indicated the wrong shipping address on your order, please contact us immediately and we will do our best to make sure your order gets to the right address. In your e-mail please include your order #, and incorrect address, and please include the new address you would like us to ship your design to. This must be done before your order has been processed. You may email us at PR@NORANYC.com to update your address within 24 hours of placing your order. NORA NYC will not be held liable or replace or refund or provide store credit for shipping errors made at checkout by the buyer.
Please keep in mind NORA NYC is not liable or responsible for any misplacement, theft or delay or unpicked up items from the USPS.
AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There is NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL SALE when using a discount code - even if there is a delay in shipping time. If a chargeback is conducted, Nora NYC has the right to charge the full retail value of the sunglasses once USPS confirms delivery to your shipping address.
AMBASSADOR CODES: All ambassadors/affilates will be provided a coupon code for their friends, family, followers, etc. to use. This code will be active for 90 days from the date you placed your order. If you would like to extend your code we will be happy to do so. Please fill out the contact form and we will reactivate.
PACKAGING/DAMAGED COLLECTION ITEMS: At NORA NYC we strive to provide excellent packaging so that your collection arrives safely. During the shipment process we can not guarantee that damages will not occur. Damages should not occur due to safe packaging, however, if you ever receive your design broken or damaged, we will happily exchange the item(s) for no charge. In addition, only this time NORA NYC will pay for the return shipping cost (via the United States Parcel Service -Flate rate shipping). Damaged items must be unworn and repacked in the original packaging. Please email us immediately with your order number, item description, a description of the damage, along with a photo to shipping@NORANYC.com and we will be happy to replace it or find you another design you like! Please note this will only apply if we receive an e-mail within 24 hours of order delivered to your address.
The above policy will only apply as a one time rule, designs are well packaged and inspected to ensure safe delivery. NORA NYC will only exchange a damaged item one time. We will not consistently send replacements for damaged items.
Thank you for shopping with us at NORA NYC, we are glad to have you as a customer. Please email us for any further questions or assistance, and we will be happy to assist you.